FAQs

WHAT DOES THE RENTAL PRICE INCLUDE?
  • Comprehensive UK insurance for 1 driver (fees apply for each addition driver)
  • Unlimited mileage
  • Emergency Breakdown Hotline
  • Secure parking at our premises (1 car)
  • Personalised vehicle familiarisation tour before you depart​
WHO CAN DRIVE OUR CAMPERVANS?

We can insure drivers between 25 – 70 years of age who have held a full valid license for more than 3 years.

You can have up to 3 drivers per vehicle, your first driver is included in your rental cost, fees apply for each addition driver.​

CAN I DRIVE WITH POINTS ON MY LICENCE?

Highland Coastal Campers can accept up to 2 sets of speeding fines per driver (i.e. SP30) although there is an additional charge for points on licence that were acquired within the last three years.

For more than 2 sets of points or for any points that are not coded SP’s please contact us.

We may not be able to arrange cover for convictions with the following codes: AC, BA, CD, DD, DR, MS, TT, UT and IN so please contact us.

IS THERE A MINIMUM HIRE PERIOD?

Yes, 3 days. However, if there is a gap on our booking calendar we may be able to offer shorter breaks.

HOW DO I MAKE A BOOKING?

Bookings can be made over the phone or by email.
To confirm a booking, we need a non-refundable deposit of 25%, the remaining balance will be due 4 weeks before collection of your campervan.
If confirming a booking less than 4 week prior to collection the full amount is required​.

WHAT CHARGES APPLY IF I CANCEL MY BOOKING?

More than 4 weeks before collection: Deposit plus 25% of the total hire cost is non-refundable.
4 weeks – 2 weeks before collection Deposit plus 50% of total hire charge is non-refundable.
2 weeks – No Show 100% of total hire charge is non-refundable
Unfortunately, Highland Coastal Campers cannot postpone or transfer money from one hire to another​.

WHAT TIME CAN I COLLECT AND RETURN MY CAMPERVAN?

Collection times are from 2pm, last collection time is 1 hour prior to closing (closing time will vary depending on the season).

Please allow 1 hour for the hand-over at our premises – to complete documentation and demonstrate your vehicle to you.

Return times are between 9am & 11am.

A late fee of £50 per hour is chargeable for all Campervans returned after 11am​.

WHAT DO I NEED TO COLLECT MY CAMPERVAN?

All drivers must be present on collection of the campervan. You will need to bring and show on collection ALL the following forms of ID:

Full valid driving licence

Passport

Utility bill or bank statement (this address must be the same as your driving licence)

If we do not have ALL the above forms of ID at time of pickup, we will sadly have to cancel your hire.

IS THERE A SECURITY DEPOSIT?

Yes, the security deposit is £750 this needs to be paid 3 days prior to collecting the vehicle. We will refund this within 3 days of the campervan being returned in the same condition as when it went out.

IS THERE ANY EXCESS ON THE VEHICLE INSURANCE?

There is an excess of £750 on the insurance policy, this will be collected 3 days before campervan is collected by hirer.

CAN I TAKE THE CAMPERVAN TO EUROPE?

No

CAN I TAKE MY CAMPERVAN ON A FERRY?

Yes

CAN I TAKE MY PET?

Because we hire our Campervans to many customers with allergies we run a very strict no pet’s policy. If we find out pets have been in any of our Campervans you will lose your security deposit in full. Please be aware of this before booking.

DO YOU DO ONE WAY HIRES?

No, all campervans are to be picked up and returned to depot in Inverness.

HOW DO I GET TO CAMPERVAN HIRES?

Full details will be given when booking confirmed.

CAN I LEAVE MY CAR AT CAMPERVAN HIRES?

Yes, you can leave one car at our depot free of charge.

WHAT DOES MY CAMPERVAN COME WITH?
  • Full tank of diesel (to be returned full)
  • Full tank of LPG gas
  • Full tank of fresh water
  • Leisure battery
  • Gas hob
  • Fridge
  • Kettle
  • Fire Extinguisher
  • Torch
  • First Aid Kit
  • Carbon Monoxide Detector
  • Radio
  • Diesel heater with thermostat control
  • Fresh water filling hose
  • Electric hook up cable
  • Full inventory on the booking page
WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, cheques in advance, online bank transfers or cash.

CAN YOU ARRANGE TO HELP WITH GROCERIES?

Yes, you can order online and have Tesco or Asda deliver to us. We will have it all in the van ready for your collection.

DO YOU HIRE OUT BIKES?

Yes

ARE YOU MEMBERS OF THE CARAVANING AND CAMPING CLUB?

Yes